Terms of service
Effective from October, 2026
These Terms of Service (“Terms”) govern access to and use of the platform, products, and services (the “Service”) of Vera Services Inc (“Vera”) by the customer (“Customer”). By accessing or using the Service, Customer agrees to be bound by these Terms.
1. Overview of Services
Vera provides a platform that connects physical products to digital identities through tags, certificates, and related infrastructure. The Service enables authentication, ownership tracking, and lifecycle data associated with products.
2. Eligibility and Authority
Customer represents and warrants that it has the legal authority to enter into this Agreement. If Customer is accessing the Service on behalf of an organization, Customer agrees to bind that organization to these Terms.
3. Use of the Service
Customer agrees to use the Service only for lawful purposes and in accordance with these Terms. Customer shall not misuse the Service, interfere with its operation, or attempt to access it in an unauthorized manner.
Customer shall not use the Service to engage in fraudulent activity, misrepresent product authenticity or ownership, or violate applicable laws or third-party rights.
4. Customer Accounts
Customer is responsible for maintaining the confidentiality of its account credentials and for all activities conducted under its account. Customer agrees to notify Vera promptly of any unauthorized use or security breach.
5. Products, Tags, and Certificates
The Service includes physical tags and digital certificates that link products to identity and data.
Tags are uniquely encoded and must not be altered, duplicated, or tampered with. Certificates represent digital records of product information, including authenticity, ownership, and provenance.
Customer is solely responsible for the accuracy and legitimacy of all product data associated with the Service.
6. Customer Data and End-User Data
Customer may submit or store product data and end-user data through the Service (“Customer Data”).
Customer retains ownership of its Customer Data. Customer is responsible for ensuring that it has all necessary rights and permissions to collect, use, and share such data with Vera.
Vera may process Customer Data solely for the purpose of providing, maintaining, and improving the Service.
Customer acknowledges that end users may submit or interact with data through the Service, and Customer is responsible for compliance with all applicable data protection and privacy laws related to such data.
7. Data Rights and Usage
Vera may use aggregated and anonymized data derived from the use of the Service to operate, analyze, and improve its platform.
Vera does not sell Customer Data to third parties.
8. SMS / Text Messaging Terms
By providing your mobile phone number and enabling SMS notifications in the Vera app, you consent to receive automated text messages from Vera at that number. Consent is not a condition of purchase or of using Vera.
Message types: one-time verification codes, notifications about your certificates (scans and ownership transfers), and, if separately enabled, product news and offers.
Message frequency varies based on your account activity and the categories you enable. Message and data rates may apply.
Reply STOP to any message to opt out, or HELP for assistance. You can also turn off SMS notifications at any time in the app on the Notifications page.
Vera does not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing purposes.
9. Intellectual Property
Vera retains all rights, title, and interest in and to the Service, including all software, technology, and intellectual property.
Except for the limited rights expressly granted under these Terms, no rights are granted to Customer.
Customer name and logo. If Customer uses the Service as a business or other organization (for example, a brand that issues tags or certificates through the Service), Customer grants Vera a non-exclusive, worldwide, royalty-free right to use Customer’s name and logo to identify Customer as a customer of Vera on Vera’s websites and in Vera’s marketing materials, consistent with any reasonable trademark usage guidelines Customer provides to Vera. Vera will not state or imply that Customer endorses Vera or any Vera product, beyond the existence of the customer relationship, without Customer’s prior written consent. All goodwill arising from Vera’s use of Customer’s name and logo inures to Customer.
Customer may withdraw this permission at any time by written notice to legal@vera.inc. After receiving notice, Vera will stop making new uses of Customer’s name and logo within a reasonable time, and is not required to recall or alter materials already printed or distributed before the notice. This paragraph and the one before it do not apply to individuals who use the Service to view, hold, or transfer certificates for their own products.
10. Fees and Payment
Certain features of the Service may require payment. Customer agrees to pay all applicable fees as described at the time of purchase.
All payments are non-refundable unless otherwise stated. Vera reserves the right to modify pricing upon notice.
11. Third-Party Applications
The Service may integrate with or interact with third-party products, services, or applications that are not owned or controlled by Vera (each, a “Third-Party Application”). Customer may choose, at its sole discretion, to use such Third-Party Applications.
If required for interoperability, Customer may provide Vera with access credentials solely to enable integration. Customer represents that it has the right to provide such credentials.
Vera does not endorse or assume responsibility for Third-Party Applications. Customer’s use of such applications is governed by separate agreements with their providers and is at Customer’s own risk.
12. Disclaimers
The Service is provided on an “as is” and “as available” basis. Vera makes no warranties regarding the reliability, availability, or accuracy of the Service.
Vera does not guarantee the prevention of fraud, misuse, or unauthorized activity related to products or certificates.
13. Limitation of Liability
To the maximum extent permitted by law, Vera shall not be liable for any indirect, incidental, special, or consequential damages.
Vera’s total liability under these Terms shall not exceed the amount paid by Customer to Vera in the twelve (12) months preceding the claim.
14. Termination
Vera may suspend or terminate Customer’s access to the Service if Customer violates these Terms.
Customer may discontinue use of the Service at any time.
15. Modifications to Terms
Vera may update these Terms from time to time. Continued use of the Service after such updates constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.
17. Contact
For questions regarding these Terms, please contact: